This is a summary of our new privacy policy which takes effect on 11/1/2020. It covers every Radix Data website that links here, and all the products and services contained on those websites. The detailed policy follows the same structure as this summary and constitutes the actual legal document.
This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.
It is Radix Data’s policy to collect the least amount of personally identifiable information required to complete a business transaction. In some sections of our site, we ask for general contact information such as name, address, phone, email address, and other pertinent information required to provide a service. Some of the information you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. This Privacy Policy governs the manner in which Radix Data collects, uses, maintains, and discloses information collected from users (each, a “User”) of Radix Data’s websites, including www.radixdata.com, www.wibitsolutions.com and any other affiliated website, (“Site(s)”). This privacy policy applies to all Sites and all Products and services offered by Radix Data unless the other site has a separate Privacy Policy.
When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. Users may be asked for, as appropriate, name, email address, phone number, job title. We collect personal identification information from Users only if they voluntarily submit such information to us. We use this information to improve our websites and services and to drive new product development. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities or content.
Similar to the collection of personal identification information, information pertaining to the User’s organization may be collected in instances such as the providing of contact details, including your name, the name of your organization, and an organizational physical address, phone number, and email address. This information is used for the associating of multiple User accounts within a single organization and the activation and management of any concomitant licensing for Radix Data Products. To satisfy contract performance, Radix Data will collect any necessary organizational information including the items listed prior to as well as practice areas, Product usage analytics, and authorized administrator information.
Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners, they will pass on your contact information to us. We will use that information to complete the request that you made.
We use your information to provide the services you have requested, create, and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you are currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.
We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you have requested from us. When that is not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features will not work properly.
We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.
The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). Radix Data undertakes to provide you the same rights no matter where you choose to live.
We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.
If you handle other people's data using Radix Data apps, such as information about your customers or employees, you are entrusting that data to us for processing. If you use a Radix Data mobile app and give the app access to your location and camera, you are entrusting data to us. The data you entrust to us for processing is called service data.
You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data in your account for as long as you choose to use Radix Data Services. After you terminate your Service Agreement, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that unless otherwise defined in a Service Level Agreement.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
There are some limitations to the privacy we can promise you. We will disclose personal information if it is necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety. We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.
Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.
You can always contact us to: ask questions about our privacy practices, alert us if you believe we have collected personal data from a minor or ask to have your personal information removed. You can also check our Security Policy and Privacy Policy.
We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.
This Privacy Policy statement is made by Radix Data (collectively, "Radix Data", “Radix”, "we", "us" or "our") and is effective as of 11/1/2020.
Radix Data asks for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out of specific engagements.
The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.
This Privacy Policy applies to all Radix Data websites that link to it. It also applies to the products and services provided by Radix Data through these websites, our mobile applications, and applications posted by Radix Data on Radix Data’s online marketplace and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.
This Privacy Policy is divided into three parts:
This part deals with how Radix Data collects and uses information about website visitors, potential customers, users of Radix Data's products and services, and others who contact Radix Data through forms or email addresses published on or linked to our websites.
This part deals with how Radix Data handles data that you entrust to Radix Data when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.
This part deals with topics that are relevant to both Parts I and II, and other general topics such as Radix Data's security commitments and how we will inform you when we change this Privacy Policy.
We collect information about you only if we need the information for some legitimate purpose. Radix Data will have information about you only if (a) you have provided the information yourself, (b) Radix Data has automatically collected the information, or (c) Radix Data has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.
Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites.
Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools and use it to understand how your business use and needs can improve our products. This information includes features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at privacy@radixdata.com to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to Radix Data. If you register for or attend an event that is sponsored by Radix Data, the event organizer may share your information with us. Radix Data may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. Radix Data may also add and update information about you, from other publicly available sources.
In addition to the purposes mentioned above, we may use your information for the following purposes:
Legal processing bases applicable to Radix Data: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Radix Data or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Opt out of non-essential electronic communications : You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.
Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
Employees and independent contractors: Employees and independent contractors of all Radix Data have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Radix Data group entities to follow this Privacy Policy for personal information that we share with them.
Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, and web analytics providers. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Reselling partners: We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of continuing to work with that partner.
Other cases: Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.
If you are in the European Economic Area (EEA), you have the following rights with respect to information that Radix Data holds about you. Radix Data undertakes to provide you the same rights no matter where you choose to live.
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means. Specifications for this transfer of information shall be specified in detail in a Service Agreement.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy or as defined in a Service Agreement. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.
Information provided in connection with services : You may entrust information that you or your organization (“you”) control, to Radix Data in connection with use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services or transferred or shared to us as part of a request for technical support or other services.
Information from mobile devices: When you elect to allow it, some of our mobile applications have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts, or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).
(All the information entrusted to Radix Data is collectively termed “service data”)
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
We process your service data when you provide us instructions through the various modules of our services.
Service Providers - When setting up a workspace, information such as the name and address of your customer may be used as part of the services provided as stated in the Parts I and II of this Privacy Policy unless otherwise stated in a Service Agreement.
Consent: When we have your consent to do so, we share your Personal Information as you have agreed.
Contractors: If you make a payment, receive or review an invoice or estimate, or otherwise interact with a Contractor via our Services, we may grant access to or share with the Contractor any and all information we collect as part of that transaction or interaction, except where that disclosure is prohibited by law, regulation or other obligations.
Service Providers: We share your Personal Information with our trusted service providers who provide certain services on our behalf, including but not limited to fraud prevention, business intelligence, customer relationship management, payment processing, hosting, and other common technology services. Our contracts dictate that these service providers only use your information in connection with the Services they perform for us and in accordance with this Privacy Policy.
Business Partners: We may share your Personal Information with our Affiliates as permitted by applicable law. We will require our Affiliates to comply with this Privacy Policy.
Business Transfers: If we are involved in a merger or acquisition or some or all of our assets are acquired by another company, any Personal Information we possess may be a part of the assets transferred, and that company will possess any rights granted to us under this Privacy Policy. We will require that your Personal Information is protected in accordance with this Policy.
Compliance, Safety, and Protection: Personal information we collect may be shared with law enforcement, public authorities, or other third parties for purposes of: compliance with the law; cooperation with law enforcement or national security requirements; responding to subpoenas, responding to lawful requests; compliance with law or credit card rules; participation in a lawful federal, state or local government investigation; protecting the rights of Joist, other Joist Contractors, Contractor Users, or End Customers, and third parties; or to investigate violations of or to enforce our Terms of Service and other policies or procedures.
We hold the data in your account for as long as you choose to use Radix Data Services. Once you terminate your Radix Data user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.
If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.
At Radix Data, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure, or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at security@radixdata.com with any questions.
We share your personal information and service data within Radix Data. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where Radix Data provides services. Such transfer is subject to a group company agreement that is based on EU Commission’s Model Contractual Clauses.
To enable you to be compliant with the data protection obligations under the General Data Protection Regulation, we are prepared to sign a Data Processing Addendum (DPA) that is based on Standard Contractual Clauses. You can request a DPA from RadixData by contacting us at privacy@radixdata.com. Once we get your request, we'll forward the DPA to you for your signature.
Do Not Track (DNT) requests
Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.
External links on our websites
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you have checked their privacy policies and assured yourself of their privacy practices.
Blogs and forums
We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. Radix Data is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Radix Data. To request the removal of your information from our blogs and forums, you can contact us at privacy@radixdata.com
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
Business Transfers
We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.
Compliance with this Privacy Policy
We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us privacy@radixdata.com We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.
Notification of changes
We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your primary email address. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy.
RADIX DATA, LLC
1773 Westborough Dr. Katy, TX 77449
info@radixdata.com
